Your Solis Barista Perfetta Plus is a powerful, precise machine — but even the best equipment can run into small hiccups. Whether your machine won’t turn on, your espresso pours too slowly, or the steam won’t work properly, this troubleshooting guide will help you diagnose and fix the most frequent issues quickly and confidently. Let’s get you back to brewing the perfect cup.
Machine Doesn't Work
| Possible Cause | Solution |
| Machine is not switched on or power plug is not plugged in | Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up white. |
| Short circuit / power outlet is without power. | Check the power supply. |
| The espresso machine is faulty. | Contact Solis service center. |
Coffee does not or only slowly run out of the portafilter.
| Possible Cause | Solution |
| Water tank is empty. | Fill water tank. |
| The water tank is not installed correctly | Correctly install the water tank. |
| Coffee is ground too finely | Ensure appropriate degree of grinding. |
| Too much coffee in filter. | Ensure appropriate amount. |
| Ground coffee is tamped too strongly. | Tamp ground coffee less strongly. |
| Filter is clogged up. | Clean the filters. |
| The machine is set to steam / hot water mode, meaning the steam button has been pressed |
Press one of the coffee buttons and wait for the two coffee buttons to constantly light up white. |
| The steam / hot water control is open. | Turn off the control. |
| The espresso machine is faulty. | Contact Solis service center. |
Coffee runs through too quickly.
| Possible Cause | Solution |
| Coffee is ground too coarsely. | Ensure appropriate degree of grinding. |
| Too little coffee in filter. | Ensure appropriate amount. |
| Ground coffee is not tamped strong enough. | Tamp ground coffee more strongly. |
Coffee is cold.
| Possible Cause | Solution |
| Cups not pre-warmed. | Pre-warm cups with warm water. |
| Machine is not prewarmed. | Let water run through the appliance with the inserted portafilter (with filter but without ground coffee) before extracting the first coffee to warm up all appliance parts. |
| Brewing temperature is too low. |
Change brewing temperature. |
Water is pooled under the espresso machine.
| Possible Cause | Solution |
| The drip tray is filled with water. | Empty and clean drip tray. |
| The espresso machine is faulty. | Contact Solis service center. |
The espresso tastes sour.
| Possible Cause | Solution |
| The ground coffee was stored in a warm, humid room for extended periods of time and is spoiled. | Always use freshly ground coffee and store the unopened packs in a cool, dry room. After opening, reseal the pack as airtighly as possible. |
The steam fails to steam the milk.
| Possible Cause | Solution |
| The steam button has not been pressed / is still blinking. |
The machine is only able to produce steam after reaching its operating temperature. The steam function is active, if the steam button lights up white constantly while the coffee buttons (Single Cup and Double Cup and are simultaneously turned off. The steam / hot water control has to be turned on to the maximum position. |
| The milk jug is too big or the jug shape is unsuitable. | Always use a tall, slim container ideally made from stainless steel. |
| You have used milk with less than 3.3% of milk protein. | Use milk with more than 3.3% of milk protein. |
Not producing steam.
| Possible Cause | Solution |
| Steam function was used for more than 2 minutes. | Turn steam / hot water control off for at least 1 minute. |
| Steam / hot water wand is clogged. | Clean the steam / hot water wand and steaming nozzle. |
| Water tank is empty. | Fill the water tank. |
| Steam button was not pressed / steam/ hot water control was not turned on. | Press the steam button and wait until it stops blinking. Turn the steam/ hot water control to the maximum position. |
| The espresso machine is faulty. | Contact Solis service center. |
Hot water function is not working.
| Possible Cause | Solution |
| Water tank is empty. | Fill the water tank. |
| Pre-heating phase was not completed. | Wait until the 1 and 2 cup buttons are lighting up constantly. |
| Steam / hot water control is not turned on. | Turn the steam / hot water control to the maximum position. |
| Hot water function was used for more than 2 minutes consecutively. | Turn steam/hot water control off for at least 1 minute. |
| The espresso machine is faulty. | Contact Solis service center. |
Coffee is dripping out of the rim of the portafilter.
| Possible Cause | Solution |
| Too much coffee in the filter. | Make sure to use the correct amount of coffee. |
| Coffee ground is sticking to the sealing ring of the brewing head. | Turn off the machine, wait until it has cooled down and then clean the filter, the portafilter and the brewing head with its sealing ring. |
| Pods has the handling paper out of the pod filter | Place the pod with handling paper completely in the filter. |
| Portafilter is not completely closed. | Insert the portafilter and turn the handle to the right until you feel some resistance. |
| The espresso machine is faulty. | Contact Solis service center. |
Experiencing a glitch doesn’t have to mean a trip to service. Many issues can be resolved with a simple check or adjustment. If after following the steps above your machine still isn’t working properly, don’t hesitate to reach out to a Solis authorized service center.
For continued performance, remember to keep up with regular cleaning, descaling, and maintenance — they protect your machine and ensure every espresso tastes just as it should.